A Study On The Evaluation Of Service Quality In X Company

The livelihood of the people is the focus of national attention, livelihood isattached to the hearts of people, and the hearts of people is related with thecountry’s fortunes, and the power company is very important for the daily life of allthe people in our country, to make customers enjoy the perfect service. So it’surgent to make a harmonious relationship between customers and the powercompany, and make electricity customers satisfied. With the growth of national gridcompany "three concentrate five big", the company X is confident on itsdevelopment in the energy market competition, changes in service style, servicebehavior, accelerate network construction, to ensure the stability and security ofpower delivery, and effectively improve service capabilities and market share.According to this lifeline of supply services, promote the company developedhealthy, sustainedly and rapidly.By reading the domestic and foreign related services analysis, service qualityevaluation, etc. research the gap model of service quality and scale using theory inpower supply enterprise service evaluation, combined with the current perfectservice of the company X, from two angles of internal, customer perceived servicefeel the power supply company, set up evaluation comprehensive services coveredinternal system and external system. Through practice, analysis the usability of thisservice evaluation system. Through customer satisfaction value, get clear that thecompany X has a good reputation in the area of its power supply service, but thegap between the service ability and power customer expectations, which is the keyfactor to influence the X service to improve. In terms of the existence problem, inthis paper propose to set up an internal service scientific service managementsystem manual, internal evaluation mechanism, good supervisors mechanism,training program on employee service skills. Further research on this topic, it’s veryimportant to improve X company’s service ability, improve the electric powercustomer satisfaction, create a good social image of enterprises.