Structure Study Of Xiamen Telecom Precise Management Support System

The competition of Telecom industry becomes more intense after the Three Giant ofTelecom business reformed. Aiming to improve the competitive ability of whole industry,Telecom enterprises intend to adopt the Customer-Centre Marketing Mode to replace theProducing-Centre Operating Mode. For transforming the pattern of business growth, bettermonitoring the cost, optimizing resource distribution, improving management processingand finally achieving the goal of enterprise transformation, the China Telecom is carryingout the Telecom Precise Management Support System in company-wide. Thetransformation and precise management asks for rising the level of precise data andinformation recommend. According to the requirement of business operating, XiamenTelecom has firstly established a Precision Management Support System which canprovide precise data for decision-making group, analyst, and customer service managers.Guided by China Telecom Precise Management Standards, basing on the needs ofdeveloping theories and practicing, this thesis has summarized pervious research findingsand tried to make up a theoretical frame for Precise Management Support System, base onwhich the current situation of Xiamen Telecom Data and Information Support System hasbeen analyzed and Xiamen Telecom Precise Management Support System has beenfounded. In the goal of establishing a digital Management Support System (a business dateportals system), which covers company decision-makers, analyst and customer servicemanagers, this thesis focuses on the actual demand of operating model and precisemanagement and the way of establishing a precise management system. Meanwhile thisdigital Management Support System will set up a sample of establishing a Telecom PreciseManagement System for Telecom operators.To begin with, this thesis claims the background and significance of establishingPrecise Management Support System and explain its necessity and urgency by analyzingthe new telecom marketing environment which Xiamen Telecom is facing. At the sametime, this thesis also summarizes the current developing situation of Precise Managementboth at home and abroad, introducing in the research contents and methods of this thesis.Secondly, according to personal related working experience, throughout analyzingcurrent situation and disadvantages that Xiamen Telecom operation analysis system anddescribing the processing of Precise Management Support in Xiamen Telecom, this part mainly focuses on claiming the functional requirements and performance requirements ofXiamen Telecom Precise Management Support System.More over, base on personal experience on establishing Precise Management SupportSystem, the main design proposal of Xiamen Telecom Precise Management SupportSystem, including system structure, system functional module design description, systemdatabase and system interface design, system technical design has been elaborated indetails.At last, according to the practical situation of Xiamen Telecom Precise ManagementSupport System and the analysis of the impact of using Precise Management SupportSystem, all main points of this thesis have been summarized.