Hpe Pakistan Market Power Station Post-sale Service System Organization Innovation

Nowadays, Harbin Power Engineering Company Limited (HPE) Pakistanmarket post-sell service can no meet the growing demand for services ofPakistani customers. For occupy the main item status, Harbin Power EngineeringCompany (HPE) should play the advantages of resources and core competenciesof Harbin Electric Group, according to a serious of organization innovation tomeet the need of the Pakistan owner’s requirement and strength the competitivecapability of HPE oversea market.With the help of domestic and foreign Post-sales service system andorganizational innovation theory, combined with HPE Pakistan power stationservice carried out a detailed analysis and comparison of the status of the HPEPakistan aftermarket. According to analyzing the existing service system we canfind out the post-sale services is not perfect, we need carry on effectiveorganizational pattern reconstruction and organizational innovation to achievethe target-improve service efficiency and improve service quality. In order toimprove efficiency and service quality, HPE needs carry on a series oforganizational innovation on the HPE Pakistan after-sales service system basedon service and organizational innovation theory. In this article, we mentionedthat the key note of enhance the service quality is keep the good relationship withservice suppliers according to service supplier relationship management.Detailed flowchart design optimization and improved after-sales service systemcomplete HPE Pakistan post-sale service organization, finally established thepost-sale service image construction method.In order to ensure that optimize and perfect after-sales service system inPakistan can be implemented smoothly, HPE also customize the appropriatesafeguard method: In the company intellectual property rights aspect, through thedevelopment of strict enforcement of intellectual property protection rules andregulations, technical drawings, technical documents, engineering documentsand other important production information protection of property rights;through service supplier management work, develop and improve the inquiringand bidding system, and effective supervision of service suppliers in the whole process of quality control, through multiple media to create HPE Post-saleservice image.