PD Company Equipment Management Based On ITSM

Equipment management occupies an important position and role in the company’s operational management, equipment management which can improve the utilization rate of equipment, reduce down time, cost saving and enhance production efficiency. The traditional equipment management mode has its own characteristics:relying on human tracking equipment management, through the "Senior master" experience to quickly find the root of the problem, the most training method is simply to provide "on-job training" to teach new employee, which depend on which level of experience to solve the problem, many processes are only in the mind of "old master"."The church apprentice, starvation master", Chinese proverb. But the modern equipment management mode, requires to grasp the application of IT technologies and benefit from it. The target is familiar with ITSM (Service Management) concept, perfect TES application system of theory of equipment management in PD Company. And fully applied to equipment management, from the technology improves the effectiveness of equipment management and competitiveness, through the KANO analysis method to find out the key factors of the problems and run in PDCA as closed loop, from the system to promote the innovation of equipment management, which can quickly build up the solid system and improve the equipment management system, the long term goal of equipment management is to achieve TPM culture in PD company.