| Along with the deep reform of the national electricity enterprise system、gradual deepening of smart grid construction and the improvement of people’s living standards, Power supply enterprise customer service expectations also rising. Consumer-centric、 improve customer service quality and enhance the efficiency of power supply enterprise become imperative power of enterprise development. So improve the power integrated information service platform 95598 has become an important part of business operations.Recently, it is very important for call center information management platform to improve the relationship between clients and power supply enterprises. It supply a open window for power supply enterprises and clients. Power supply enterprises may provide the all kinds of services in order to make the clients understand the values from the enterprises. Meanwhile, call center information management platform is able to use the information of the clients so as to understand the clients clearly which may improve the service quality.Based on the development of domestic and international call center information management platform comparison, Fully studied the key technology to establish a call center, Combined with the current status of Beijing Electric Power Systems 95598,Analysis of Beijing Power Information System Requirements 95598. Integrated marketing platform combined with the design standards and construction specifications. Design a reliable and functional to meet the needs of 95598 customer service information system. And relies on the marketing integration platform, continues to provide to the customers with the high-quality regional power supply and efficient service in Beijing. We build the indicator system of Beijing Power Information System Project Evaluation 95598 and Analytic hierarchy process and fuzzy comprehensive evaluation to evaluate this project then get well-drawn conclusions. |
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