Monitoring Management For Mobile Call Center Outsourcing Project

Project management is different from traditional operation management.Projects are strongly constrained,requiring that a certain task must be completed in accordance with quality and quantity on a certain scale of personnel within a certain time frame,under certain resources.Projects often do not have a complete set of experience to learn from,it is a one-off.Project management of work is a trend and sign of the current society.The current project management has evolved from the application of construction projects to the research and development of software and hardware technology,and has evolved into various projects required for tertiary industry services.Summarizing the methods in the continuous practice and application of theory and application,it has evolved into the management of various projects and the establishment of rules and rules,forming a set of management theories and methods with project characteristics,so in the current enterprise management,the work is constantly being project management Transformation is a trend and symbol of current society,and it has wide applicability.This paper uses the main process methods in the project management course to study the application of monitoring in mobile outsourcing call center projects,and discusses and analyzes how outsourcing call centers are projected through practice.In practice,how to define the project,the meaning of project management,the setting of organizational structure,process management,monitoring theory,etc.Grasp the core of the project and the key to success,and use the monitoring information collection,process monitoring and control changes to carry out the project Optimize and improve,so as to solve the problem of the project from scratch.Continuously solidify the project through monitoring and monitoring communication,thus becoming a long-term sustainable outsourcing management project.Through scope management,time management,cost management,etc.,through Gantt chart,WBS task decomposition,communication management,security management,quality management,process management,project monitoring and other theories,the implementation of process monitoring for mobile company call center outsourcing projects.Through the practical application and verification of enterprise projects,the use of collected information and risk identification in monitoring is used to classify the importance of levels and categories to propose corresponding proposals and decision-making implementation strategies.The call center is characterized by a personnel-intensive tertiary industry.How to successfully transform into a business project through a human project,effectively distinguish the differences between the two,and find the core of the project through a comparative analysis of PMBOK learning and organizational structure The key management control points,through the definition of project roles and responsibilities,sort out the three most basic stakeholders,including representatives of the project party,customer and supplier,and reflect the interests of all three parties,so as to achieve the success of the project.The research and analysis content of this system method more reflects the characteristics of the call center industry.It helps companies to effectively sort out the management framework system in the process of implementing business outsourcing projects,identify important key link control points and stakeholders,and time schedule control management to take effective responses Strategies to avoid the risks of project operation,and ultimately end with the achievement of goals.At the same time,using the personnel-intensive call center outsourcing completed by the mobile company as the material,the practical case of converting the human project into a business project,through the application of communication,target management,and monitoring core methods and tools for the communications industry and personnel-intensive enterprises for reference.