Study On Online Dispute Resolution(ODR) In Solving Cross-border Online-shopping Disputes

Informationization and internationalization become the development tendency in modern society. The efficiency of internet stimulates more and more consumers crossing border shopping online,following with numerous consumption disputes have emerged. Online Dispute Resolution(ODR), this new dispute settlement method combines alternative dispute resolution with the development of network technique, providing a convenient,economic, efficient and fair dispute settlement method for crossing border shopping online.This article moves into four parts.By means of the introduction of the evolution of crossing border shopping online dispute settlement system, First chapter draws forth this article's main body. For below content can put forward to ODR improvement plans with background knowledge support, the second chapter analyzes the concept and features of crossing border shopping online, explains crossing border online shopping ODR, illustrates the characteristics of ODR and its advantages and disadvantages.Upon that,in this article third chapter lists four operator schema: online negotiation, online mediation, online arbitration and the internal dispute settlement method. It fully introduces the ODR status quo, development trend,existing issues and challenge in resolving crossing border online shopping disputes,and illustrates all kinds of typical ODR current practices situation.In this article final chapter, first introduces the current situation of online shopping dispute resolution system, and then on the basic of it concludes that ODR in technical norms, legal standard, application of law, recognition and enforcement of arbitration such those aspects confronting with development dilemma. Finally, it puts emphasis on the perfection plan for ODR which deals with crossing border shopping online dispute.Undoubtedly, the flood of crossing border online shopping inevitably step into our life.The significance to nowadays consumers, it is not only a new emerging shopping mode, but also it's the future for human pattern of consumption. For the inevitable arrival of tendency, we need to complete online dispute resolution mechanism and its associated with correlative system, so we can comprehensively adapt to and promote the development and prosperity for online shopping and even global network market.