| With the vigorous development of Internet-based financing,the interaction between customers and banks get more close and frequen.The increasing banking business propose the request of the operation effectiveness.Through electronic work form management system and processing business requirements,management,maintenance and tracking customer demand,make the complex business processes become more simple and convenient,more easy to operate and management,more intelligent and efficient.electronic work form management system not only to enhance the customer requirements processing efficiency,but also achieve the customer requirements management.The system that bring profit and competitiveness to the bank,gradually being widely used.This text analyzes the theory of commercial bank electronic work form management system,in combination with the characteristics of small and medium-sized commercial banks,and implement the design and implementation of a single system.First,this paper demonstrates the significance of using the system in the small and medium-sized banks,and domestic and international situation.then analysis of development status and transformation challenge.Based on the above background,combined with the characteristics of A bank,make a detailed analysis of the requirements of the system,the design of the target needs of the system and the basic functional requirements of the system.The detailed design is made on the basis of the structure of the system,including the architecture,function design and report design of the system.A banking industry and trade system each function module detailed design,through system design and development required for the database and data mining technology,and the use of oriented object programming technology describes the overall system requirements.Among them,the relationship between the functions of the system and the single system,as well as the two key requirements of the single function and electronic work form management system processing are analyzed in detail.Complete electronic work form management system to help the banking business needs,the custody records of customer demand of convenience,fill in the information standardization,industry and trade in single pass the timeliness,grading examination and approval process standardization,customer information security,data statistical accuracy,real-time monitoring of the work single physical efficiency have positive role.Finally,the system is tested in detail.the results show that the system has high practicality and security,and can meet the requirements of the bank.Application of the system,can resolve outstanding production and management issues,to realize the precise management of the business efficiency,to effectively promote the development of bank business,achieves the bank to reduce cost,improve operation efficiency,improve customer service operation support ability. |