Research On Quality Cost Control Of Air Conditioning And Purification Equipment Based On Customer Satisfaction

Under the condition of buyer's market, the competition between enterprises is becoming more and more fierce. Enterprises should pay more attention to the needs of customers in the fierce competition to keep the competitive advantage. In this situation, the quality cost management based on the customer satisfaction has emerged. Taking the customer as the center of the quality cost management, not only pay attention to the enterprise value, but also pay more attention to the customer value. Therefore, enterprises in the quality cost management, to take into account both the enterprise and customer two aspects, in order to meet customer needs and strive to create value for the enterprise.This paper tries to explore an effective way for the enterprise quality cost management from the customer satisfaction. First of all, through analyzing the defects of traditional quality cost management, this paper re thinking the meaning of quality cost management from the perspective of customer satisfaction, and building a quality cost management system based on customer satisfaction. Secondly, discusses the method of constructing the quality cost management system should adopt, and according to the process of production and operation of enterprises to analyze the influencing factors of quality cost, customer satisfaction as the guide of quality cost management system construction. Again, in Jiangsu Prasidha air conditioning purification equipment corporation as an example, according to the Jiangsu Prasidha air conditioning purification equipment corporation and operating conditions help Jiangsu Prasidha air conditioning purification equipment corporation managers to understand and diagnose the current business problems existing in the actual operation of the enterprise under the environment, management strategy provides a basis for improving.Based on customer satisfaction of air conditioning purification equipment enterprise quality cost control research, with customer satisfaction as the guide, for enterprise quality continuous improvement work to provide clear direction. Strategic vision to look at the quality of cost management, help enterprises to achieve the maximization of customer value at the same time to achieve the maximization of enterprise value. On the quality cost management issues in-depth discussion, so that the whole quality of the cost management system is more perfect.