Based On The Kano Model Metro Passenger Service Satisfaction Of The Key Factors For Analysis

City rail transportation industry has entered a period of great development,more and more many city in the new line into operation,has brought more pressure to the passenger and the existing subway network,but with the subway and people travel more closely,passengers decreased for the subway service expectation,people with familiarity for subway traffic increase for people subway service expectations also increased,the city rail transit passenger service is a challenge but also an opportunity,the passenger service is the city’s "window",the subway service work by the government and the media attention of the general public,passenger service quality of the subway and the benefit of the city image of the track there is a direct effect.Urban rail transit,as a landmark project of the city and the backbone of the future urban traffic network,plays an important role in the public life of urban residents,and occupies an important share in urban public transportation.Therefore,the urban rail transit enterprises must advance with the times,with the passenger satisfaction as the guide constantly improve their service quality,give full play to their high energy and high efficiency in the passenger transport.How to do can effectively improve the service quality of the subway passengers more satisfied with the service,in Kano(Kano)model based on the design demand and satisfaction of two variables two-dimensional analysis model to evaluate subway passenger service,determine the relevant requirement of subway passengers may travel through the process based on the relevant literature on the demand and the design of the questionnaires and the satisfaction of passengers,through a questionnaire survey on the Nanjing subway passenger demand satisfaction and service satisfaction survey and analysis,using the Kano model(Kano)by the analysis on the related indexes of the passenger service quality evaluation,finally evaluation design good model of passenger service of Nanjing the subway,through an empirical study on the quantitative analysis and qualitative analysis on the specific issues with the proposed relevant change Recommendation.