T Life Insurance Company Customer Complaint Management Research

With the rapid development of China’s insurance industry,the insurance of our country lawsuit volume increased dramatically,had a greater influence on the customer complaints to the insurance company’s reputation,so the establishment of good customer complaint management system for the insurance company has the vital significance.The customer complaint management of insurance company,the author of this paper was studied,and the specific object of study is a life insurance company,study firstly introduces T development of life insurance company;Second customer complaints to the T life insurance company management organization structure,responsibility system,complaint handling process present situation has carried on the detailed introduction,again on T life insurance company in the customer management 3 planes are lack of effective supervision in the management of customer complaints,complaints workflow enforcement,external processing mechanism make full use of the problems were expounded,and the causes are analyzed;In the management of foreign insurance companies advanced experience enlightenment to our country insurance company is introduced on the basis of the proposed T life insurance company customer complaint management improvement measures.