Development And Implementation Of Post-sale Maintenance Task Scheduling System For Custom Equipment

With the rapid development and maturation of the market economy,the level of industrial automation in our country is continuously improving.The large number of machinery and equipment put into use provides important guarantees for the development of major manufacturing industries,and the focus of competition among enterprises has gradually changed.The maintenance and repair of the equipment being used for service,upgrading,and providing quality management are the key to improving customer satisfaction and increasing market share of product competitiveness.Customized equipment after-sales service requirements equipment suppliers to determine the accuracy of equipment problems,excellent maintenance technology,high real-time service.Currently,equipment suppliers use traditional paper management methods for the management of after-sales service requirements and the management of after-sales service personnel skills.The scheduling of after-sales service personnel is heavily dependent on management experience,making the randomness of service tasks-staffing arrangements large.Poor and reasonable,leading to lower after-sales service efficiency and service quality,seriously affecting customer satisfaction and reducing the supplier's product competitiveness.Therefore,it is of great significance to scientifically and reasonably manage and schedule maintenance tasks and maintenance personnel.Scientific and rational arrangements for maintenance personnel can ensure the maintenance quality and accomplish the maintenance tasks efficiently.On the other hand,it can improve customer satisfaction and improve the enterprise.Scheduling,staff management efficiency and science.This article focuses on the maintenance task information management and intelligent dispatch requirements of a smart equipment enterprise after-sales service department,and proposes to construct a maintenance task scheduling management system for the equipment manufacturing enterprise after-sales demand.The specific research content and key technologies are as follows:The first: Introduce the characteristics of the maintenance services of the customized equipment after-sales service industry,the problems encountered in the maintenance task scheduling in the after-sales service,and analyze the causes of the problems.A detailed analysis and modeling of equipment faults,maintenance tasks,and maintenance personnel characteristics are presented.The overall functional requirements of the task scheduling system are proposed and the overall business process is designed.The second:Establish a maintenance task scheduling mathematical model.First of all,describe the original problem of maintenance task scheduling,deeply understand the status of scheduling tasks and scheduling resources,and the situation of task scheduling.Second,summarize the analysis of maintenance tasks in the scheduling process by the hard constraints and flexible constraints,and establish a mathematical model.That explan maintenance task scheduling problem in-depth.The third:The essence of maintenance task scheduling is the decision-making process of task-resource optimal distribution,that is,a limited set of human resources with different skills can satisfy the different service requirements of the after-sale task set.Firstly,the requirements of maintenance tasks are standardized,and then they are matched to the qualifications,capabilities,and working status of the maintenance personnel to meet the maintenance requirements.Secondly,consider the maintenance service quality,path,personnel maintenance experience,uniform personnel load rules,and establish a system scheduling rule plan library by combining multiple rules to achieve the entire process of assigning maintenance tasks to specific maintenance personnel.The fourth:At the end of this article chooses C# language development technology based on.net platform and Microsoft Sql Server database,adopts C/S framework,and designs and develops the post-sale maintenance task scheduling system for custom equipment enterprises.