Research On Business Process Improvement Of S Airline Route Maintenance

In pace with increasing of China's economic level and the comprehensive national strength,China's civil aviation has stepped on a new stage of rapid development,the aviation market has entered a flourishing prosperity,the competition between airlines is also becoming more and more fierce.As the competition heats up in the aviation market,the market demands higher requirements on the time,quality,cost,service and environment of the airline.In recent years,the airport of S city has been developing well and has become the top passenger throughput in domestic airports for several years.Major airlines flight to S airport began to increase capacity,S airlines as the only base in local airlines,want to be in an impregnable position in the fierce competition,companies must adopt advanced management methods,in responding to the fleet and the rapid growth of the passengers at the same time,to provide a safe,timely and comfortable travel services for passengers.To meet the needs of passengers and enhance the loyalty of passengers to S airlines,To push S airline in an advantageous position in the fierce competition now and in the future.This thesis mainly focuses on the aircraft maintenance department of S airlines,and takes its route maintenance process as the main research object.This thesis introduces the organization structure,main contents and matching processes,and makes evaluation and comparison of airline maintenance processes through multiple dimensions,and determines the importance and necessity of route maintenance process improvement.This thesis studies the improvement of route maintenance process according to the general idea of finding problems,analyzing problems and solving problems.This thesis enumerates the typical cases,and points out many problems in the process before optimization.Through the analysis of the causes of the problem,and the comprehensive analysis of the internal and external factors that affect the process,the goal of the process optimization is determined.On the basis of problem analysis,we design the improvement plan of route maintenance process.The improved process has been compared with the actual operation and many data.It is confirmed that the improved process has better in direct and indirect benefits,and has rise the competitiveness of S airline.At the same time,the improvement methods are also of reference to other civil aviation maintenance units in China.