| In the increasingly competitive market environment,an enterprise must create value for the society if it wants to have a long-term foothold and good development.In the process of its operation,the most important link is sales,because it is related to the circulation of enterprise capital and sustainable development.Therefore,sales is the core and soul of an enterprise operation.This means that sales will get a lot of attention,both from the leader’s and the employee’s point of view.Because of its importance,sales business is difficult to master in the management process,and many enterprises fail to control this link and eventually go to decline.With the improvement of people’s living standards,the real estate industry remains at a high level,so the following is also a good prospect for the decoration industry.However,at present,there are more and more decoration companies in the market,and mixed,many enterprises are facing great pressure in sales,some of them in order to develop the market,open the market,it is inevitable to relax the vigilance in the internal control of sales business.This paper takes QZ company as the research object,and based on relevant theories of internal control,including risk management theory,principal-agent theory,cybernetics,etc.,it starts from the macro analysis of the industry status quo,and then based on the analysis of the company’s problems,and puts forward the corresponding countermeasures.Like many enterprises,QZ company in order to seek good development in the market,the focus on the sales business itself,while ignoring the importance of internal control,is undoubtedly going in the wrong direction,not cure the symptoms.Through investigation and research,it can be seen that the main problems existing in QZ company at present are difficult to recover accounts receivable,sales manager taking kickbacks,often appear Yin and Yang contracts,more complaint letters and so on.In view of these problems,combined with the company’s rules and regulations and sales process specifications,from the perspective of internal control,in-depth analysis of the causes of these problems,including customer credit audit is not strict,no one is responsible for the type of recycling,the contract signing process is not standardized and so on.In the following,targeted solutions are proposed to these problems,Including the clear division of the rights and responsibilities of each department,the strengthening of fund recovery management,the standardization of the contract signing process,construction supervision and the clear rights and responsibilities of the engineering manager,etc.so that the company’s internal control system can really play a role.QZ company’s internal control system of sales business is not perfect.This study will promote its good development.At the same time,because there are many similar problems in the industry,it also has a certain reference value for the overall development and operation of the decoration industry. |