Research On After-sales Quality Management Optimization Of SDPT Company

In recent years,with the continuous development of China’s economy and technology,automobile has been popularized.Throughout the development history of China’s automobile manufacturing industry,China’s first automobile factory was founded in July 1953,and has been developing for nearly 66 years.During this period,numerous automobile manufacturing enterprises of sole proprietorship and joint venture have been established successively,and various models have been launched successively.The performance of automobile products is gradually mature and stable.After years of rapid development,China has become the world’s largest automobile manufacturer and seller.SDPT is a well-known engine and gearbox manufacturer in China.Thanks to the rapid development of China’s automobile industry,its market share has increased by more than ten times.The rapid development also brings great challenges to SDPT’s after-sales quality management :(1)SDPT’s after-sales quality management business volume has increased greatly,but human resources and other resources have not increased,resulting in a series of problems such as slow analysis of a large number of after-sales quality problems and low efficiency of quality improvement.(2)the annual claim cost of SDPT due to supplier and design problems is very high,which puts great pressure on the company’s operating cost.(3)as the competition in the domestic automobile market becomes increasingly fierce,SDPT’s after-sales quality management needs to be further optimized to improve the overall competitiveness of the enterprise.The core content of this article is SDPT after optimization improvement of quality management,based on the total quality management,in the process optimization theory,deming circle theory,integration theory under the guidance of the organizational structure of the system adopts the empirical analysis,quantitative analysis and qualitative analysis,normative analysis method,to SDPT after-sale quality management has carried on the systematic analysis of the company.First of all,the whole after-sales quality management business is sorted out and divided into four business links,namely,after-sales quality performance trend monitoring management,warranty parts return management,warranty parts analysis management and warranty parts claim management.Secondly,conduct in-depth research on each business link,identify the current problems and analyze the causes.Finally,the feasible optimization scheme and guarantee measures are put forward for the optimization of SDPT after-sales quality management.In this paper,we study the conclusion is,to effectively solve the problem of SDPT after-sale quality management company,you need the four stages for the above detailed after-sale qualitymanagement countermeasures,on this basis,the SDPT company also need to establish a corresponding quality assurance management optimization strategy,by increasing the company’s internal various functional departments of communication,increase the support of management,strengthen staff training,promote the after-sale quality management optimization of continuous improvement,so as to effectively promote SDPT after-sale quality management and the development of the company.Through the in-depth study of SDPT after-sales quality management,this paper delved into the hidden management problems and put forward 13 feasible improvement plans.The implementation of these improvement plans can effectively improve SDPT’s after-sales quality management performance,help SDPT identify after-sales quality risks as early as possible,improve the return rate of warranty parts,improve the efficiency of problem analysis,improve the success rate of supplier claims and the ratio of claims,and ultimately improve the overall market competitiveness of SDPT.In addition,scholars at home and abroad for after-sale quality management research is still more to stay in the study of the theory of the based on the theory of total quality level,few scholars alone for passenger car industry research,the research results of this paper for the follow-up study passenger car companies after-sale quality management to provide certain theoretical support,as well as subsequent other passenger car manufacturers to carry out the after-sale quality management work provides a theoretical basis.