Administrative Mediation Of Consumer Disputes Research

With the rapid development of market economy,people's income level continues to increase and their consumption activities become more and more frequent.At the same time,some operators are driven by interests to violate the business philosophy of honesty and credit,infringe upon consumers' rights and interests,The more consumer disputes need to be solved.There are many ways to solve consumer disputes,and administrative mediation saves time and effort on both sides of the dispute through a non-confrontational dialogue,consultation,communication and exchange.It can resolve consumer disputes quickly,conveniently,flexibly and efficiently,Administrative mediation after all is the best way to resolve consumer disputes.In the field of consumption,the administrative mediation is also paid more and more attention by the administrative body.More and more parties also choose to settle disputes through administrative mediation.However,in practice there are many problems and deficiencies in the administrative mediation of consumer disputes,which makes it difficult to exert its functional advantages.This article takes the theory of consumer disputes and administrative mediation as the starting point,and on the basis of the analysis of the superiority of the administrative mediation of consumer disputes,analyzes the current situation and problems of the administrative mediation of consumer disputes.Finally,some suggestions are proposed to improve the administrative mediation of consumer disputes in our country by drawing on the favorable experience of foreign countries and some regions of our country,combined with the particularity of consumer disputes and the specific conditions of our country.This article has four parts.The first part introduces the particularity of consumer disputes and the functional characteristics of administrative mediation,laying the theoretical foundation for the later.The second part discusses the superiority of solving consumer disputes through administrative mediation.Superiority is mainly reflected in the professional,moderational and authoritative advantages possessed by the executive branch.Second,the mediation of consumer disputes in line with the parties seeking the pursuit of efficient,confidential,low-cost requirements.The third part analyzes the status quo and problems of administrative mediation in consumer disputes.Including consumer disputes Administrative mediation organizations set unreasonable,mediation process is not perfect,the mediation process is non-mandatory and the mediation effect is poor.The fourth part discusses the consummation path of the administrative mediation of consumer dispute.Mainly include improving the administrative mediation organization of consumer disputes,strengthening the effectiveness of administrative mediation of consumer disputes,improving the administrative mediation procedure of consumer disputes and optimizing the administrative mediation effect of consumer disputes.