Research On The Regret Rights

In foreign countries,“Return Goods without Reasons System" also known as"Regret Right System",or "Cooling-off Period System”,in 2013,with the announcement of new "Consumer Protection Law",this system is just established in China.No doubt that one of the highlights of the "consumer rights protection law" is the system of returning goods without reasons,but due to the related provisions are not clear,the complaint caused by this system has become one of the hot spots of consumer complaint.Under this background,"The Measures of no reason to return the online purchase goods within 7 days” has issued by the State Administration for Industry and Commerce on March 15,2017,in this law,the rules of returning goods are clarified and it play a positive role.But because the integrity system is not fully established,part of the network platform provider does not provide "one thing one confirmation" function to the sellers,as well as the specificity of the product itself,and also We Chat sales and other new sales model rise etc.,the application of "Return Goods without Reasons System" is still plight,abusing of consumer rights and malicious returns are common.This essay,from the perspective of the operator,analyzes the problems existing in the application of the "Return Goods without Reasons System" through typical cases,and tries to find solutions after studying from other countries’ legislation.The purpose is to draw people’s attention to the rights of business operators to seek a suitable balance between the interests of consumers and business operators.