Design And Implementation Of CRM System For A Bank Based On J2EE

Customer relationship management is an important part of the daily work of a commercial bank.It plays a more and more important role in the process of deepening the reform of the unit.Customer relationship management is transparent,fine has become the most important work in a commercial bank customer management department of a commercial bank,with the expansion of the number of customers increased year by year,the customer management work more and more pressure.The current customer relationship management system of a commercial bank has the use of customer relationship management has been unable to implement differentiated and personalized management,is still in a simple file management and statistical level,unable to carry out processing of digital and network customer management.According to the actual work of a commercial bank customer management department,through the collation of a commercial bank customer relationship management system overall business needs,and then use the flow chart analysis of a commercial bank customer relationship management system core business process,analysis of the main module and then analyzes the functional requirements of the system and the system using UML tools the function of the case;the system is divided into customer management business involving customer information,customer service,risk management,basic configuration,staff management,system management module;then discuss some Taiwan before and after the commercial bank customer relationship management system design,implementation and testing of the core module of Taiwan before and after work,the related technology analysis with this system.The system is based on B/S architecture,the application development technology of J2EE technology and SQL Server database;system function program development using MVC framework and SSH technology;verification of each module of the system and function of the use of black box testing method.System test results show that a commercial bank customer relationship management system meets the requirements of on-line operation,and can meet the needs of a future commercial bank personnel business work.The study of a commercial bank customer relationship management system in this paper,can promote the customer service management and service of a commercial bank to enter a new stage,can provide more high-quality,user-friendly services for the bank customer service staff,and establish perfect,intelligent customer supervision system,save operating costs,improve the core competitiveness of bank.