| Since 1950 s,China began to prepare the subway construction,urban rail transit construction has experienced nearly 50 years of development process.At present,our country is facing many city problems,including environmental pollution,road increasingly crowded,urban safety and other issues,and these problems are becoming more and more serious.And urban rail transit system can effectively solve these problems,so the country is also vigorously promoting the construction of urban rail transit,Chinaurban rail transit has been gradually moving towards the golden period of development.According to the latest development plan,China will speed up the construction of urban rail transit system,in the coming decades there will be a large number of new urban subway lines to meet the needs of urban development.TJ in Chinafirst tier cities ranks,TJold metro lines in 1970 began construction,after outage to open multiple stages,at present the TJ is running four subway lines and more subway lines are under construction.In the TJ,an integrated public transport system,TJ metro made the environment comfortable,convenient and safe time,large volume,such as multiple advantages,in the urban public system plays a more and more important role,the average daily passenger flow has exceeded one million.At the same time,TJ Metro Inc as the focus of service units in TJ,in the process of serving the public,showing the image of the city,TJ metro service quality is also more and more attention by the public,the media and so on.This article is to TJ Metro network operation,using theoretical analysis and empirical analysis combining method is researched,according to the customer satisfaction survey method,with passenger demand as the center to find TJ metro service in the process of the weak links and control point,put forward to improve the car station through capacity,improve equipment reliability,improve the stations,car environment can significantly improved the service quality of subway strategy and effect of TJ metro service quality improvement after continue to be concerned about,and from multi angle prospect in the future to enhance the direction of TJquality service. |
