The Research Of After-Sales Spare Parts Management For Y Company

Nowadays with the high speed of economic environment,tangible products have been gradually unable to meet the demand of consumers,service-oriented management has been accepted by most of the enterprises,and after-sales service occupies very important position in the entire service.For the mobile manufacture just like Y Company,the spare part is very important for after-sales service.So we must implement the scientific and reasonable spare parts inventory control plan,so as to guarantee the operation of after-sales.Take Y Company as an example,the subject of this paper was around Y Company's spare parts inventory management,and to explore the solution on optimizing spare part management.Spare part has its own particularity,it has a lot of different category,the updated speed of mobile is fast,also the demand is unstable and uncontrollable,and all of these factors bring a lot of challenge for enterprises.In this paper,it analyze the present status of Y Company in service parts management,provide the main problems including low accuracy of forecasting,high stock value,and using the index smoothing forecasting method and ABC Category to optimize the management.It will help the enterprise to improve the service level and enhance the competition.