A Study On Tax Service Outsourcing Management In H City

In today's tax collection and administration,taxpayer services have been the master node of a decisive role.To enhance taxpayer service capabilities and continue to provide satisfactory tax services to taxpayers and thereby contribute to economic growth—this has been an important issue facing the tax authorities.Promoting the outsourcing of taxpayer services could both complete the theoretical system of public administration,and help government departments effectively regulate the relationship between collection and administration and achieve efficient economic regulation.In recent years,taxpayer service outsourcing has been gradually carried out throughout the country;the tax authority in H city also took active measures in this concern.Taxpayer service outsourcing has made fruitful achievements in updating tax-related ideas,enhancing service capabilities,continuously improving the ways and means of taxpayer services,promoting the virtuous development of the relationship between collection and payment and other aspects.However,with respect to the management of taxpayer service outsourcing,many problems still existed.Therefore,to improve the management level of outsourcing of taxpayer services,we should get a hold of the present situation of management of taxpayer service outsourcing in the tax authority in H city,analyze the problems existing therein and propose effective solutions.This would also serve as a center of effort of the work of tax departments in H city.This paper chooses H city as the representative and focuses on the outsourcing of taxpayer services with detailed analysis in five parts.Firstly,the author analyzed the historical background of this research and pointed out the purposes thereof;secondly,the author explained the definition of taxpayer service outsourcing and theories related to its management.After that,starting from the practice of taxpayer service outsourcing in H city and the Inner Mongolia Autonomous Region,the author looked into existing problems in the management of taxpayer service outsourcing in H municipal tax bureau.Part four summarizes typical cases of taxpayer service outsourcing in China and foreign countries and extracts their successful experience for the reference of H city.In the end,the author proposed suggestions for the development and improvement of taxpayer service outsourcing in H city.This paper provided a theoretical reference to future management of taxpayer service outsourcing in H city.