Tax Service Optimization Research Based On Taxpayer Satisfaction

Tax department is the national important administrative law enforcement,directly to the general taxpayer,geared to the needs of all kinds of micro economic subject,for social progress and national construction played an important role,therefore,to optimize the tax work is particularly important.Tax service work is an overall and long-term work,to uphold the concept of \ "tax service always on the road\",continuing satisfaction work for taxpayers to keep highly attention,in order to \ "fine management\" as the goal,strive to can have a new breakthrough.At present,the tax service work,there are some problems in need of improvement,based on this,we are starting from the present situation of grass-roots tax service work,and then put forward the corresponding optimization countermeasures.Paper combined with the new public service theory,performance management theory,theory of public finance,the actual survey,by the author of xiong deyou irs tax service work to do a thorough investigation.Through contact and tax units at the grass-roots level,the author mastered the rich information,learn from the actual situation of the grass-roots tax authorities,further empirical investigation.Against xiong deyou irs tax service quality was carried out by questionnaire survey,got the tax units at the grass-roots level in the process of tax service has deficiency.Specifically,embodied by did not establish a correct concept of tax service,tax service supply and demand contradiction,tax service informationization level is not high,low tax service socialization,is engaged in the tax service professionals such as a series of problems,less around the problems do careful analysis.Then introduces the tax service work in the face of new situation and demand increasingly rich content and individual character,the legal concept of the taxpayers obviously enhanced,aware of the importance of human rights.According to the international countries tax service experience and results,puts forward the innovative service concept,improve and perfect the tax authority of the whole tax service management mechanism construction,strengthening information support Push forward the "Internet + tax",the innovation tax service mode Personality characteristic service,optimize the social service system,to further improve the feasibility of tax system in our country,etc,in order to improve the tax service level and quality of the basic tax authorities.