Research On Optimization Of Taxation Services By County-level Taxation Departments

Tax service work runs through the work of the tax department,is an important work of the tax authorities,tax service work is the bridge and link between the tax authorities and taxpayers.Doing a good job in tax service is conducive to establishing a good social image of tax authorities,improving taxpayers' consciousness of tax payment,and further optimizing the business environment.Therefore,it is of great significance to do a good job in tax service.However,at present,due to the influence of various factors,there are still some problems in the tax service work of grass-roots tax departments,such as the tax service work can not fully meet the needs of taxpayers,the initiative of taxpayers to choose the content of tax service needs to be further strengthened,the overall evaluation of taxpayers on the tax service work is not high,the work of tax service personnel lacks enthusiasm,and the personnel flow is large.It is imperative to optimize tax service and improve the compliance of taxpayers.The new public service theory provides a strong theoretical support for tax authorities to optimize tax service.As a national tax department,it is urgent to comply with the trend of reform and development,deepen the reform of "management service",constantly optimize tax service,improve the service ability of tax department and taxpayer satisfaction,and actively build a good relationship between tax collection and payment.W County Taxation Bureau thoroughly implements the reform requirements of the State Council's "deregulation service",comprehensively implements the work deployment of all levels on changing government functions and simplifying administration and delegating power,adheres to the service concept of "taking taxpayers as the center",establishes work standards,plans work ideas and research measures based on the needs of taxpayers,and provides more convenient and efficient services for taxpayers.The tax service work has achieved Certain achievements.But through the analysis of the current situation of the tax service work,summed up the problems in the tax service work,combined with the new public service theory to carry out in-depth analysis and Research on the problems,find out the deep-seated reasons,summed up and refined the countermeasures and suggestions for the grass-roots tax departments to optimize the tax service.The paper consists of five parts: the first part is the introduction,which mainly introduces the significance of the topic,literature review,research content andmethods;the second part is the concept definition and theoretical basis,which mainly defines the tax service and the new public service theory,and analyzes the inspiration of the new public service theory to optimize the tax service work;the third part is through questionnaire and interview,etc Methods: analyze the current situation of tax service of W County Tax Bureau;the fourth part analyzes the existing problems according to the situation of tax service of W County Tax Bureau,and explores the deep-seated reasons behind the problems with the support of the new public service theory;the fifth part analyzes the situation and reasons of tax service of W County tax bureau from the perspective of the new public service theory The tax authorities at the county level put forward corresponding countermeasures and suggestions to optimize tax service.