Research On Service Quality Of Financial Sharing Service Center Based On Customer Satisfaction

With the growing maturity of domestic financial sharing services,more and more Chinese companies begin to plan or implement financial sharing services.Although the positive practice of financial sharing services mode has achieved certain efficiency and effect,there are still many financial sharing services whose service quality level has not been greatly improved.One of the evaluation criteria of financial sharing service is its service quality,which is the direct perception of customers for financial sharing service,and also an important index to evaluate the work quality of Financial Sharing Service Center.Service level agreement is just a tool to clarify the responsibility relationship between customers and service providers,improve customer satisfaction,and manage service level agreement,which is helpful to improve the service quality of Financial Sharing Service Center.Customer satisfaction is one of the most objective and important indicators to measure service quality,and in enterprises with customer satisfaction as the core,every organization is trying to make its services consistent with the expected services,but such results largely depend on the joint efforts of the service side and customers,so improving customer satisfaction mainly depends on the service side to customers Expected understanding and customer understanding of service.This paper mainly uses theoretical explanation,case study and other methods to write.First of all,this paper introduces the basic theoretical knowledge of financial sharing service,service level agreement and customer satisfaction,understands the characteristics of financial sharing service,the framework of service level agreement and customer satisfaction model;secondly,combined with the basic theory of customer satisfaction,the characteristics and key factors of financial sharing service,constructs customer satisfaction applicable to financial sharing service Model elements;then use reverse thinking for case analysis,that is,introduce the background of Financial Sharing Service Center of S company,analyze the service level agreement signed by s company from the perspective of customer satisfaction,point out the problems in the agreement,and give targeted suggestions.