The Welcoming Organization Assessment: How the Culturally Intelligent Leader Influences the Newcomer Experience Toward Job Satisfaction and Organizational Commitment

This study explored the newcomer experience and the influence that organizational welcome, as moderated by leader cultural intelligence, has on an individual's socialization experience as it relates to job satisfaction and organizational commitment. Further adding to the body of research is the Welcoming Organization Assessment (WOA)---an instrument that measures an organizational welcoming as perceived by the newcomer. The study hypothesized, based on the existing body of research connecting newcomers' socialization tactics with organizational commitment and job satisfaction, that the measure of welcome experienced by the newcomer would be positively correlated to his or her level of job satisfaction and organizational commitment. Further, the study hypothesized that the leader's cultural intelligence would moderate the relationship between the newcomer welcome experience and job satisfaction and organizational commitment. The research supported the relationship between the newcomer welcoming experience and job satisfaction and organizational commitment. Also supported was the hypothesis that leader cultural intelligence moderates the relationship between newcomer welcoming experience and organizational commitment. The WOA was found to be reliable and valid for measuring the level of welcome perceived by the organizational newcomer.