| The purpose of the present study was to investigate human resources managers' perceptions of HR management issues in China's multinational luxury hotel industry. In-depth interviews were conducted with 10 human resources managers within that hospitality sector. Qualitative methodology was utilized to identify themes regarding difficulties human resources managers encountered in their daily work. Four overall themes emerged from the analysis of the results. These themes included specific challenges that human resources managers have encountered in recruitment and retention, dealing with expatriates, multinational brand perception, and government and cultural issues. Coping strategies and underlying influencing factors were discussed too. Findings from this study offered hotel managers and human resources managers new insights in dealing with human resources issues in China. |
