Cost-savings motivation, new technology adoptation, regulatory compliance burden, and adoption of online banking services for Russian credit unions

This dissertation examines the relationship of cost savings motivation, capability to adopt new technology, regulatory compliance burden, and the rate of adoption of online banking services for credit unions in Russia. Information about these credit unions was obtained from the Russian Credit Union League, which is a member of World Council of Credit Unions, headquartered in Washington, DC. A survey was administered to managers who work for Russian credit unions. Correlational data analysis was performed on items that measure cost savings motivation, capability to adopt new technology, regulatory compliance burden, and the rate of adoption of online banking services. Research Question 1 examined the relationship between cost savings motivation and the rate of adoption of online banking services. The corresponding hypothesis was that credit unions with greater cost savings motivation have a higher rate of adoption of online banking services. The correlational analysis showed that cost savings motivation was positively correlated with the rate of adoption of online banking services. Research Question 2 examined the relationship between capability to adopt new technology and the rate of adoption of online banking services. The corresponding hypothesis was that credit unions with greater capability to adopt new technology have a higher rate of adoption of online banking services. The correlational analysis showed that capability to adopt new technology has positive correlation with the rate of adoption of online banking services. Research Question 3 examined the relationship between regulatory compliance burden and the rate of adoption of online banking services. The corresponding hypothesis was that credit unions that perceive high regulatory compliance burden have a lower rate of adoption of online banking services. The correlational analysis showed that perceived regulatory compliance burden was positively correlated with the rate of adoption of online banking services. In other words, those who believe that online banking has lower compliance burden have a higher rate of adoption. The research results suggest that if credit unions have greater cost savings motivation and greater capability to adopt new technology, and if they perceive low regulatory compliance burden, then they have a higher rate of adoption of online banking services.