A Study On Redecoration Management Process Improvement Of Office Building A

In recent years,office property management is becoming a hot spot for many investors to enter.More and more enterprise customers have increasing demand for office environment and supporting functions of office buildings.Enterprises entering office buildings are first faced with secondary decoration.As a property service unit,L company should not only give full play to its property management responsibilities to maintain the value of office owners,but also help the enterprise customers to complete the secondary decoration work under the premise of compliance and legality,so as to protect the legitimate rights and interests of the majority of owners and business households,improve customer satisfaction,reflect the professional property management level,and enhance its core competitiveness.Since L company took over the office building A,with more and more enterprise customers entering,the redecoration problems of units have become increasingly prominent.In this regard,based on the actual situation of office building A in L company,takes its secondary redecoration management process as the research object,using DMAIC method in redecoration management process improvement of office building A.This study is limited to "the decoration company shall submit the secondary decoration design drawings and documents to the service center of office building A"to "the service center of office building A shall refund the redecoration deposit to the decoration company".Through its secondary decorate management present situation and problem analysis process,affecting the total delay time of redecoration management process(total NVA)as redecoration management process of "improving the key",shorten redecoration management process total duration(total LT)as its improvement goals.By in-depth analysis of "improving the key",through mapping Plato find five key factors(the redecoration design drawings do not conform to the requirements of the requirements,decorate illegal violation of fire control requirement,inspection personnel professional level is uneven,redecoration waste placement non-standard,audit completion time is long about Audit of Superior Units)as key factors input of"improving the key".Combined with the "5W1H"method,the improvement schedule of these key factors was implemented well-organized.Finally,achieving the optimization goal of office building A redecoration management process.Under effective process control,most of the units completed the redecoration and entered in it within the rent-free period in the first month,saving the rental costs.And customer satisfaction assessment score is higher than that of the annual third-party in company,to achieve the purpose of effective management.Lastly,risk analysis was conducted on the redecoration management process improvement of office building A,which potential risk points were identified,and risk prevention measures were formulated to strengthen the risk control of the improved process and promote the internal management mechanism.