Company Evaluation And Improvement Of Power Supply Service Quality Based On Customer Experience In Xintai Power Supply Company

In the report on the work of the 19th National Congress of the Communist Party of China,higher requirements have been put forward for the scientific development of the power industry.It is not only necessary to realize the power industry for the people,but also to meet the continuous development of material and cultural needs by improving the quality of power supply service,so as to improve the overall level of service,create good conditions for closely centering on the national strategic goal,and improve the quality of power supply service Quantity,promote the long-term development of power supply company.Based on the concept and theory of customer experience management,service quality and power supply service quality,with the help of customer experience and SERVQUAL evaluation model,this paper takes Xintai power supply company as an analysis case to analyze the current company’s customer experience and power supply service quality.Firstly,the paper expounds the background and significance of the topic,the research status at home and abroad,the research methods and technical routes,and the possible innovations of the paper;secondly,it analyzes the related concepts and theories of customer experience management,service quality and power supply service quality;thirdly,it introduces the overall situation of the company,the current situation of customer experience,service quality,customer experience interview and conclusion In addition,the paper analyzes the problems and causes of the service quality under the customer experience.In addition,the paper analyzes the service concept,staff quality,whole process management,customer experience management evaluation and inspection,brand impact Five aspects of the construction of Xintai power supply company based on customer experience of power supply service quality management improvement path;finally,the conclusion of the paper,shortcomings are summarized,and the direction of future research is prospected.