A Case Study On Employee Attrition Of H Airlines

With the development of China’s economy,the public’s demand for air traffic is increasing,the aviation market is gradually opening up,and private aviation enterprises are increasing.Airline companies are labor-intensive enterprises,which mainly focus on special positions,including pilots,flight attendants and aircraft maintenance personnel.The required number of personnel for specialized positions is matched according to the number of aircraft owned by the enterprise.Among them,the steward positions account for the largest proportion of the most needed personnel.In order to quickly meet the demand for aircraft support personnel,airlines no longer solely adopt the admission system for professional personnel from civil aviation colleges and universities,but open up positions for specialized personnel.Instead,they adopt the social recruitment method and adopt short-term intensive training for qualified personnel,who will enter their posts after passing the training.Nowadays,the loss of flight attendants is serious,the cost of personnel training is high,and the security operation personnel are in short supply.Therefore,how to reduce the loss of flight attendants has become the focus of the work of the airline management team.This paper takes H Airlines as the research object,and through the case study of flight attendant loss of H Airlines,it is hoped to provide theoretical basis and practical support for the research on human resources of the whole airline.In this paper,based on human resources management theory,combining with the concept of human resources concepts,post competency force,with the laws of the STAR,performance,focusing on human resources management theory,incentive theory,a research about the present situation of H airlines flight attendant loss,collect daily case in human resources,from the loss of population to drain the reason the case summary analysis,and from recruitment,training,management,promotion,personnel stability precipitation case problem,look for loss of the problem,then for losses in H airlines flight attendants Suggestions and countermeasures are put forward.The study found that the main reasons for flight attendant loss are lack of health management,lack of job competence,single career development and limited promotion channels.Through case analysis and study,the main factors affecting H Airlines cabin crew include: difficulty in taking sick leave,inconsistency between training content and actual work requirements,difficulty in job transfer for cabin crew,and limited single channel of promotion assessment standard.In view of the above problems,this study proposes the following strategies: First,pay attention to the health management of flight attendants,strengthen the care of employees,output the health concept through team activities,and improve the physical quality of employees.To improve the procedures of requesting sick leave,to respond efficiently and quickly,to ensure sufficient rest for flight attendants,and to reduce the turnover rate due to health reasons;Second,in terms of the training direction after the introduction of personnel,it is proposed that the training content should pay attention to safety awareness,enhance the cultivation of comprehensive ability,dilute service standards,take problem-solving as the training direction,and reconstitute the focus of business training.Third,improve the overall planning of the cabin crew post,and reasonably plan the development direction of the cabin crew post.Additional docking flight attendant ground positions,give play to the advantages of flight work experience.Fourth,optimize performance management and improve the incentive system,objectively reflect the working status of employees,promote on the basis of merit,and develop a healthy team.Based on the case study of flight attendant loss of H Airlines,this paper hopes to improve the common problems existing in human resource management of enterprise airlines and provide theoretical reference and reference for the human resource management of the entire aviation industry.