Research On Service Design Of Home Improvement Platform Of Company Y

With China’s sustained high economic growth,home improvement has gradually become an important part of household living expenses.As a traditional home improvement company with 19 years of development,company Y has been hit by an unprecedented hit by the Internet.The designer ’s efficiency is low,and the supplier ’s construction party and consumer lack effective management tools and project progress monitoring.In order to solve the problems,Company Y realized that it is imperative to push the industry into an innovation-driven development track.This paper will focus on the actual industry status and management dilemma faced by Company Y as a starting point for research,analyze the service needs of the research objects,integrate decoration companies,real estate developers,decoration material suppliers,decoration designers,consumers and other market resources to build an Internet pan The home furnishing industry chain,and provide comprehensive and efficient solutions for this purpose,establish a systematic service system,and improve the company’s service management,so as to realize the transformation and upgrading of enterprises to "Internet +" and "intelligent equipment",strengthen Y The company’s service philosophy with customer experience as its core for 19 years has also provided practical and effective advice and reference for other companies in the home improvement industry.Based on the theoretical research of service and service design,this article compares the relevant research of domestic and foreign journal literature,uses service blueprints,service contact point related research methods,and analyzes the home improvement industry and company Y’s service development status,using a questionnaire survey.Finally,use service blueprints and service touchpoints to design user experience processes and formulate an online experience model for the home improvement service platform,in order to solve problems in the process of enterprise service management,and at the same time realize Y company’s "Internet +" and smart installation Upgrade.Finally,this paper evaluates the effect of the online service platform after trial operation and collects relevant data analysis to reflect the role played by the online service platform in enterprise management and the results of improving service quality,effectively solving service management problems for other home improvement companies.