The Research On The State-owned Telecom Operators’ Public Service Function

State-owned telecom operators are important participants in China’s public service system,as a basic telecommunications company in prefecture-level cities,China Mobile W branch ranks among the top ten nationwide in terms of revenue in2021.This thesis will take China Mobile W branch as an example,and use relevant data to analyze the public service functions of China’s state-owned telecom operators.According to the public service attributes of telecom products,and the social responsibility requirements of the State Council,the Ministry of Industry and Information Technology and other relevant departments for state-owned telecom operators,telecom operators need to build basic telecom network facilities,provide communication services,and ensure communication network and information security.With the development of the China,more requirements have also been put forward on telecom operators,such as promoting the development of informatization,promoting the development of public services.In terms of the current status of public service functions,on the basis of the overall performance of China Mobile,This thesis takes China Mobile W branch as an example to elaborate.Firstly,expand the coverage of basic communication networks so that more people in remote areas can enjoy equal basic public services in urban and rural areas.And promote the development of new 5G infrastructure and consolidate the foundation of digital development.Secondly,improve the perception of communication services and enhance people’s livelihood services.And improve emergency communication capabilities to ensure normal communication.And consolidate informatization capabilities to help government departments provide smarter and more efficient public services.Thirdly,ensure the security of communication networks,strictly implement the real-name system for telephone users,and improve the ability to combat fraud.At the same time,there are many problems of telecom operators in improving public service functions.For example,there are some problems such as weak coverage of communication networks in some remote areas;declining service levels and unbalanced development of informatization;difficult implementation of communication network security,and difficulty in cracking down on telecommunication fraud.Through the analysis of the above problems,This thesis concludes that the main reasons are that there is still a certain resistance in the coverage of the communication network,the improvement of the quality of communication services,and the public’s recognition of the security of the communication network still needs to be improved.In response to the above situation,This thesis puts forward a series of countermeasures to strengthen the performance of public service functions of state-owned telecom operators.First,improve laws and regulations and strengthen operator protection and supervision.Second,improve the willingness and ability of telecommunications operators to provide public services by increasing policy incentives,enhancing employees’ public service motivation,optimizing service systems,and improving the informatization capabilities of public service supply.Third,Improve the public recognition of communication operators by increasing participation in public management and strengthening positive publicity and guidance.