Chinese E-Commerce Consumer Dispute Resolution Mechanism Research

There is a vigorous development trend of e-commerce economy in our country,and the accompanying transaction disputes are only increasing.The online dispute resolution mechanism(ODR)is a suitable mode of resolution of dispute resolution,which satisfies the parties to the disputes of e-commerce consumption to solve and maintain their rights online.At present,the construction of judicial and non-judicial ODR platforms of dispute resolution is constantly expanding in our country,and the value of ODR solution of dispute resolution is also reflected in practice.Taking Taobao.com as a typical e-commerce platform,the process of self-made online ODR solution of dispute resolution is a typical process of dispute resolution.The exploration results of different types of ODR dispute resolution platforms,such as the operating rules of UTour Center and the online litigation mode of three Internet courts,all provide a practical basis for the improvement and development of ODRs in the future.However,it cannot be ignored that there are still obstacles in the operation of the ODR mechanism in various aspects.The public has insufficient cognition of the operation and value of the mechanism,the ODR mechanism has not been given proper status in law,and the application ability of network technology is uneven.The various types of ODR platforms are fighting for themselves,yet the joint construction and sharing of information resources have not been formed.The community acceptability of the ODR mechanism should be enhanced in line with the service concept of putting people first and protecting the rights and interests of consumers.Supporting laws should be provided to ensure that the ODR dispute resolution mechanism can operate under the legal framework.Network technologies should be more effectively applied to the operation of dispute resolution platforms,and the ODR management mechanism should be strengthened to promote the integration and integration of various types of ODR platforms.It breaks through the information barriers of all platforms,maximizes the value of dispute resolution resources,establishes a systematic,comprehensive and scientific supervision system,truly realizes the concept of "online dispute resolution",and lets people feel "digital justice" in every dispute case.