Research On Risk Management Of N Company’s Intelligent Government Integration Service Platform Development Project

With the arrival of the information age,the number of new offline customers of N Company is growing slowly,and the online payment business is growing rapidly.In the face of the increasingly prominent online characteristics of customers,according to the digital transformation strategy of N Company,N Company has formulated a strategy to reach customers through the Internet platform and promote development through digital transformation.Government institutions are the important customer of N Company.In order to serve the government institutions,meet the needs of the transformation of government functions,and conform to the new trend of smart government construction with "Internet plus government services" as the core,N Company plans to build an integrated smart government service platform,realize business linkage between provincial,municipal and county government departments,and optimize the status of data sharing among government departments.We will promote the transformation of government services from "one front office for acceptance,and the back office for coordination",and promote the transformation of social management oriented government to public service oriented government,and the transformation of traditional government services to modern government services.The smart government integrated service platform is a new way to deepen the reform of the administrative examination and approval system under the new normal of economy,streamline administration and delegate power,combine decentralization with regulation,and innovate the management mode of government service quality.The success of a software project is originate from the overall management of the project.In the project management of smart government integrated service platform,it is not only necessary to focus on project scope management,progress management,cost management,stakeholder management,etc.,but also to strengthen the risk management of smart government system projects,especially before the project starts.Therefore,how to effectively identify,evaluate,respond to and monitor the risks of smart government service system projects has become the most concerned part of enterprises.This paper takes the smart government integrated service platform construction project developed by N Company as the research object to study the risk management of smart government service system project.Based on in-depth research on the risk management of the smart government integrated service platform construction project of N Company,we can find out the problems in its risk management process,and built a systematic risk management scheme,which include risk identification,risk assessment and risk response The main research work of the systematic risk management scheme is as follows:Firstly,analyze the current situation of risk management of the development project of the intelligent government integration service platform of N Company,mainly from the project system design and organizational structure,and identify the main risk points of the project:We can classify it like this,external risk,and internal risk,among which the main risk points of internal risk include organizational management risk,technical risk,and demand risk.Then use the risk possibility and hazard analysis level matrix to conduct risk assessment on the identified 4 types of risks and 33 risk points.After the assessment,the risks are classified into levels and the TOP 10 risk points are obtained through the assessment,which let us get ready for the follow-up targeted risk response.Finally,the paper puts forward the risk management countermeasures for smart government system projects,mainly including strengthening the risk management awareness of the project leading group of N Company,adjusting the organizational structure,adding the Demand Change Committee(CCB),etc.,to resolve the risks in organizational management;Organize technical training for technical personnel of the company to ensure that their technology can be updated in time to keep up with the trend of the times and reduce technical risks;Set up a demand guidance table to reduce the risk of vague expression of customer needs.