Study On Optimization Of Credit Business For Small And Micro Enterprises In The Context Of Financial Inclusion

In the development of China’s market economy,small and micro enterprises are indispensable market players in promoting national economic development and stable economic growth,and they play a pivotal role in improving people’s livelihood,raising residents’ income and contributing to tax revenue.However,at the present stage,the problem of difficult and expensive financing for small and micro enterprises in China is prominent,which seriously hinders the development of inclusive finance in China.In the face of such a situation,our government has launched a policy of inclusive finance development to support the establishment and development of an inclusive financial system for micro and small enterprises,which provides a good policy environment for solving the problem of difficult and expensive financing for micro and small enterprises and injects new impetus into the development of micro and small enterprises.However,policy orientation alone is not enough to fully solve the problems caused by the characteristics of the market players themselves and the special structure of the market.The combination of credit demand side and supply side has caused the current phenomenon of difficult financing for MSMEs.Therefore,how to optimize the financing products for MSMEs is the key to how banks can better support inclusive finance.This paper firstly adopts the literature combing method,combining domestic and foreign research literature on inclusive finance and the development of micro and small enterprises,and systematically sorts out the connotation theory of inclusive finance and the development theory of credit business,and on this basis,puts forward the development problems and influencing factors affecting the inclusive credit business for micro and small enterprises in China from the theoretical level.The problems of credit business development for micro and small enterprises in China mainly include high interest rates for enterprise credit,weak targeting and high cost of bank credit products,and insufficient policy support for credit business for micro and small enterprises,and the causes of these problems include internal factors such as the characteristics of micro and small enterprises themselves and external factors such as imbalance of credit supply and demand and policy environment.To address this situation,this paper uses ICBC Branch A as the research object and establishes a credit business optimization system by using hierarchical analysis to derive common problems in three aspects of credit business for MSMEs:product design,business process and after-sales service.The main problems in product design are the lack of interest rate and maturity of credit,and the complicated credit process.The main problems in business process are slow audit speed and high audit threshold.The main problems in after-sales service are poor user experience and low industry relevance.In view of the above prominent problems,the end of the paper,combined with the results of this paper,gives the countermeasures to optimize the credit business process of small and micro enterprises,including optimizing the credit rate and term of the product,improving the efficiency of the loan approval process,and developing the industry characteristics.