Empirical Study On Tax Services Satisfaction Of Quanzhou City

With the development of society,China’s political and economic system and new situations are constantly changing.Taxpayer satisfaction has increasingly become the focus of attention of all sectors of society,and has also become an important standard to measure the quality of tax service of the tax department.The higher the taxpayer’s satisfaction,the more satisfied the taxpayer is with the tax service provided by the tax department,the higher the taxpayer’s willingness to operate in accordance with the law and pay taxes in good faith,and vice versa.The quality of tax service of the tax department can already be reflected by the satisfaction of taxpayers.Based on the actual demand for tax services in Quanzhou at this stage,this paper designs the following eight indicators,namely: satisfaction with the publicity and guidance of tax policies,satisfaction with tax related matters handled by tax administrators,satisfaction with the response of tax administrators to appeals,satisfaction with integrity and self-discipline,satisfaction with the service quality and efficiency of the tax service hall,satisfaction with "running once at most",satisfaction with "non-contact tax handling" Eight indicators,such as law enforcement behavior satisfaction,are used to conduct empirical research on the satisfaction of tax service in Quanzhou.By analyzing the index data obtained and comparing the differences between the index data,we can find out the main problems existing in the satisfaction of the current tax service,including that the level and awareness of tax service need to be improved,the tax process is not smooth enough,the non-contact tax support is not enough,and the relationship between tax collection and payment is not healthy enough.In this regard,from the perspective of taxpayer payer,this paper puts forward targeted countermeasures and suggestions: improve the tax service attitude,optimize the tax handling process,deepen the "non-contact" tax handling,and strengthen the protection of taxpayers’ rights and interests.Through the above measures,we can solve the problems existing in the tax service work at this stage.