Research On Tax Payment Service Optimization From The Perspective Of Informatization

As one of the key points of tax work,tax payment service plays an important role in the whole process of tax collection and management.With the continuous development of information technology and the deepening of information,taxpayers’ demand for efficient tax handling is increasing day by day.The "Internet + Taxation" action plan of the State Administration of Taxation has clarified the requirements for tax authorities to make full use of information means to improve tax handling efficiency and tax payment service level.Tax departments at the grass-roots level must face up to the needs of taxpayers,rely on information means,make full use of the institutional integration advantages of national and local tax consolidation,and constantly optimize tax payment services based on the actual tax work at the grass-roots level.Through reading domestic and foreign literatures on tax payment service,the paper uses literature research method to understand the connotation and development process of tax payment service,and deeply explores the research situation of tax payment service informatization at home and abroad.Based on the process reengineering theory and the egovernment theory,taking the tax payment service optimization of the tax bureau in C area after the merger of national and local tax as the research object,the empirical research method and questionnaire survey method are used to find out the main problems existing in the development of tax payment service of the basic tax bureau,such as poor process,insufficient manpower and imperfect system.Expert interview method was used to select specific optimization measures and construct a hierarchical model to analyze and study the influencing factors of tax payment service optimization of tax bureau in C area.After that,the manpower,process and system of tax payment service informatization are optimized and the optimization effect is demonstrated.It is concluded that the basic tax department can optimize the manpower,process and system of tax payment service informatization and improve the level of tax payment service informatization at the basic level by strengthening the team construction,promoting process reengineering and developing "C area intelligent tax" and other specific ways.The research results of tax Bureau in C area as an example provide reference for other basic tax bureaus to optimize tax payment services by means of informatization.Under the background of the merger of national and local taxes,the tax bureaus at the grass-roots level should make full use of the historical opportunities of organizational restructuring and data integration,constantly improve the level of tax payment service informatization,optimize tax payment service,and help to build a service-oriented government,so as to promote the development of local economy.Figure17;Table23;Reference46...