Staff Performance Appraisal Program Optimization Research For Customer Service Centre Of The Bank Of LanZhou

In the post-epidemic era,the fierce competition in the financial industry extends from the provision of basic financial services to the provision of convenient and comprehensive online financial services.Therefore,Lanzhou Bank Customer Service Center as the first window of online financial services.It is faced with the severe challenge of transforming from cost center to value center and from traditional telephone bank to long-distance bank.However,the customer service center of Lanzhou Bank has some problems,such as limited incentive effect,high negative emotion of staff,and difficult to improve work efficiency.The customer service center business expansion and transformation is faced with greater difficulties,but also can not meet the bank of Lanzhou online financial business window to seize the development needs.Therefore,it is an urgent problem for the customer service center to establish a perfect and effective performance appraisal program.Based on the theory and method of performance appraisal.This paper optimizes the performance appraisal scheme of the Customer Service Center staff of Lanzhou Bank.First of all,combining the status quo of Lanzhou Bank Customer Service Center,through the Questionnaire Survey and interview survey center of the current performance appraisal program problems,and explore the main reasons for the problem.Secondly,the paper optimizes and adjusts the performance appraisal scheme of the personnel by using the five aspects of the performance appraisal process,proposes the corresponding optimization scheme aiming at the problems existing in the appraisal,and forms a complete set of the performance appraisal scheme,and with the closed-loop performance feedback system to continue to improve the assessment program.Finally,in order to ensure the implementation of the optimization program.This paper further proposes the implementation of the optimization program ideas and processes.With the necessary organizational security,institutional security and personnel security.Ensure that the optimization plan is in place and effective.The comprehensive optimization of the performance appraisal scheme can make the personnel get the definite performance appraisal results,and reduce the leading role of the superior appraisal in the appraisal results,through the performance appraisal key indicators set for employees to clear the direction of work efforts.The optimized scheme proposed in this paper is beneficial to improve the enthusiasm of the staff,promote the customer service center to improve work efficiency,accelerate the completion of the transformation,and help Lanzhou Bank high-quality development.