Design Of Performance Evaluation Scheme For Call Center Of BTP Trading Platform

Performance appraisal is an important part of human resource management,which plays an important role in promoting organizational performance.The results of performance evaluation not only provide a reference for the organization's personnel activities,but also can understand the advantages and disadvantages of the staff through the examination results.Performance appraisal can stimulate the potential of employees,improve the enthusiasm of the work.This paper is based on the BTP trading platform call center staff as the research object.The purpose of this thesis is through the related research to find a suitable BTP call center performance evaluation system so as to solve the problem of a call center because of the lack of performance appraisal and improve department performance,improve the satisfaction and sense of achievement of employees increased BTP trading platform competition ability.The first chapter mainly introduces the background and significance of this paper.The second chapter describes the concept of performance and performance evaluation,and summarizes the methods of performance evaluation and incentive theory.The third chapter introduces the business platform and human resource structure of BTP trading platform.This paper summarizes the problems existing in the call center of BTP trading platform,through the questionnaire survey and interview method to verify the existence of the problem and to have an objective understanding of the difficulty of implementing the performance appraisal program.Fourth using the BSC method to decompose the development strategy of the enterprise,and then use the SMART principle to determine the key performance indicators of the call center.Determine the key performance indicators of the Department to give weight to each index to ensure the position of key performance indicators,as well as follow-up and feedback of performance appraisal.The fifth chapter combs the implementation of performance appraisal and guarantee the implementation of the performance appraisal is a process of change within the Department,any change will have only to set up resistance corresponding security measures to ensure the smooth progress of reform.The sixth chapter is the conclusion part which summarizes the research object and the conclusion.BTP is a bitcoin trading platform for the development of technology and block chain.Bitcoin's bottom technology block chain is an upsurge in the field of science and technology.BTP is an enterprise with the application of bitcoin was born,from the start at the beginning of the period to now the world's largest trading platform,plays an important role in the call center of BTP growth,growing in the wild after how to make the service become the BTP favorable competition is an important task now facing service.BTP call center has the common characteristics of call center and its unique characteristics.BTP call center performance appraisal implementation can effectively solve the current difficulties,enhance the competitiveness of the company,at the same time let bitcoin trading company call center has a comprehensive understanding to the reference role for the later similar problems of enterprises.