Research On The Difficulties And Countermeasures Of Tax Collection Service Of Wenzhou Electronic Taxation Department

With the rapid development of the national economy and society,people’s demands for life and the public services provided by government departments have significantly improved,which requires the government to build a high-quality service-oriented government with both online and offline platforms.Electronic tax is a tax electronic platform with high information level and not independent of national tax authorities.It is an important part of national e-government.In recent years,Zhejiang Provincial Tax Bureau has seized the strategic opportunity of digital reform and continuously promoted the digital upgrade and intelligent transformation of tax collection and administration.Electronic tax bureau has become the main channel of tax management,and the communication platform of tax collection and payment has become the main front of publicity,consultation and training.In 2021,Zhejiang Provincial Taxation Bureau comprehensively promoted the "handheld office" and "contactless" of tax matters to become the mainstream way of tax handling and payment.Digitization greatly released the window service resources,and the tax service work launched a new mode of "coordination between office and inquiry" : The tax service work of the three lines of "tax handling,consultation and publicity" will be integrated,and the tax service integrating tax law publicity,tax consultation and tax-related matters handling will be provided to taxpayers through centralized deployment and substantive operation.The report stressed that the party’s 19 th to speed up the construction of manufacturing power,speed up the development of advanced manufacturing industry,promote the Internet,the big data fusion,artificial intelligence and the depth of the real economy,in the high-end consumption,innovation lead,green low carbon,sharing economy,modern supply chain,services,and other fields to cultivate new growth points of human capital,forming a new kinetic energy.So,in the process of setting up the electronic tax system,should give full consideration to the electronic tax its huge function in the reform of the current tax collection approach,it is in perfect operating means,shorten the operation process,refined,organization structure,tax cost saving etc bring significant change to the tax system,emphasis on strengthening the construction of the electronic tax to promote the importance of the tax work in the new period.Based on the current new mode of collection and payment services for the electronic tax bureau,this article takes the Wenzhou City Tax Bureau of Zhejiang Province as an example.Firstly,it introduces the development of electronic tax and the Wenzhou City Electronic Tax Bureau launched by the Zhejiang Province Tax Bureau.Then,based on public service theory,government process reengineering theory,and tax compliance and tax efficiency theory,using interview methods and questionnaire surveys,this paper deeply analyzes the current problems of Wenzhou Electronic Taxation Bureau from the perspective of taxpayers and taxpayers,mainly including the following four aspects: First,the low level of information sharing in the Electronic Taxation Bureau;The second is that the tax knowledge is updated too quickly,and the electronic tax bureau cannot keep up with the update;Third,taxpayers have a strong demand for guidance from the electronic tax bureau;Fourth,the efficiency of tax collection and management in the electronic tax bureau is low.And analyze the causes of the current problems.The main reasons are as follows: First,it is difficult to break down data barriers between government departments;Second,insufficient support for talent cultivation;The third is the insufficient publicity and guidance of the electronic tax bureau;Fourth,the tax collection and management model of the electronic tax bureau is not perfect.Finally,based on the development and application experience of the electronic tax bureau in relatively advanced regions in China,and based on the actual situation of the construction and management of the electronic tax bureau in Wenzhou City,we further propose feasible optimization measures: first,continue to optimize the data interaction ability of the electronic tax bureau;Second,strengthen the training of talents in the electronic tax bureau;Third,strengthen the propaganda and guidance of the electronic tax bureau;Fourth,optimize the collection and management mode of the electronic tax bureau.