Balanced Scorecard In Performance Management Of The Community Health Services

Community Health Services (CHS) is to meet the basic health needs of urban residents the best way to provide convenient, continuous, comprehensive, coordinated, and inexpensive health services have tremendous advantages in improving the equity of health services and service efficiency, control the growth of health costs played a fruitful role. Reforming the urban health service system, and actively developing community health services, improve community health service standardized and sustainable level of development, are reform of the urban public health work focus and direction.Balanced Score Card by the American scholar Robert ? S ? Kaplan and David ? P ? Norton for a set of operating performance measurement and evaluation of the financial and non-financial indicators system. Balanced Scorecard from (1), learning innovation and growth; (2), internal business processes; (3), Customer Value; (4), the four financial point of view, the traditional financial indicators make up for the deficiencies in the understanding of the financial results of the enhancement of self-development capacity in the management of intangible assets and to monitor progress. The advantage is that both the performance management and corporate strategy between close relations, has also put forward four sets of indicators designed to measure the performance of a comprehensive framework of specific targets.This study is the ninth to the Chongqing Municipal People's Hospital, run by the community health services for the case of documentary analysis, the community health service agencies carry out the necessary analysis of the status, SWOT analysis, using the survey method and the Analytical Hierarchy Process, a balanced scorecard Card four dimensions as thestarting point, from a strategic point of view of community health service institutions and the formation of cost control, set a strategic evaluation index system and the index weight, and establishing a modern performance assessment model, community health services balance considerations, and community health services to achieve strategic objectives - with less cost, to provide high quality service strategy recommendations, in the hope that the country's Chongqing Municipality and the community health service agencies to provide better and faster development of practical and theoretical basis for preparation.