Study On Out-patient Procedure Reengineering Of The First Hospital In Qjnhuangdao City

Difficulty and slowness in seeing a doctor are the problems faced by patients in most hospitals nowadays.One of the root causes of these problems is the low level of administration and the low efficiency of medical work in many public hospitals.During the 13 th Five-Year Plan period,China put forward new goals of medical reform.The construction of modern hospital management system and comprehensive supervision system was accelerated,and the national medical security system was more efficient.The First Hospital of Qinhuangdao City was responsible for the treatment of patients in Qinhuangdao City and its surrounding areas.The enormous amount of outpatient services put great pressure on the existing medical treatment process.It points out that the first hospital of Qinhuangdao needs to optimize the outpatient treatment process and improve the quality and efficiency of medical services under the environment of national medical reform,so as to enhance the comprehensive strength of the hospital in the paper.Firstly,on the basis of analyzing the background,significance and literature in related fields at home and abroad,it expounds the meaning,methods and principles of BPR,the meaning,principles,characteristics and key points of hospital BPR and several methods of BPR in this paper.Secondly,the basic situation,organizational structure and operation processes of Qinhuangdao First Hospital are summarized,the outpatient process is described and analyzed,the problems in outpatient treatment process are pointed out,and the reasons are analyzed one by one.Thirdly,guided by the theory and method of process reengineering,the outpatient process of Qinhuangdao First Hospital is reengineered by BPR theory,ASME process analysis method,fishbone diagram analysis method and ECRS analysis method,in order to shorten waiting time,improve patient satisfaction and enhance hospital competitiveness;and around the goal of reengineering,the specific implementation plan and key control points are designed.Finally,it puts forward the implementation guarantee of outpatient process reengineering from the aspects of hospital leadership,fund guarantee,hardware and software construction,administrative cooperation,training of all medical staff and publicity of new process in this paper.