Financial Services Outsourcing Provider Selection And Risk Management Study

In the background of new information technologies and global industry large transfer, the world economy is becoming more and more closely together. As a new industry, the modern service industry also accelerates its transfer speed from developed to developing countries. Therefore it makes outsourcing industry development and globalization closely tied as well as promoting the deepening of the process of globalization. Modern service outsourcing industry shows contemporary international division of the new features, which means that the Service Division of deepening. The development of service outsourcing means "the tradable revolution" of the mode of service production. Its future development will affect the economic structure and development of sustainability. Service outsourcing industry in developed countries is developing rapidly as well as in developing countries such as India, China and other countries. Service outsourcing industry as an important sign of our modern service industry in China has been developing in high speed.In the last few years, along with the needs of changing of the banks, insurance companies and securities firms and other financial industry subject business development as well as our government's working on the service outsourcing policy at all levels of functions constantly, our financial services outsourcing gets unprecedented development. Under the background of international economic and financial globalization, integration acceleration, and the trends of the financial industry and other knowledge intensive services including transnational knowledge outsourcing becoming service outsourcing, this article is to study the financial enterprises as the carrier. First this thesis analysis the financial services outsourcing-related theoretical; And then, we study the financial services outsourcing value-added mechanism, we also propose the financial services outsourcing value chain; on this basis, we study financial services outsourcing decisions and choice of financial services outsourcing providers; finally, we do research in financial services outsourcing process risk identification, measurement, and regulatory issues. In the process of the study, we use quantitative research methods such as AHP, draw the appropriate conclusions. Among these work, three areas of research results are significant as following.First, this thesis builds financial services outsourcing value chain based on the relevant theories. We first constructs financial business value chain, and proposed financial services outsourcing value chain, i.e. the process that financial enterprises give the business outsourcing of the finance business value chain to providers, and providers provide services to financial firms to achieve value increasing and value creation. With the continuous development of the financial industry, financial outsourcing value chain will develop from then low-end of the value chain to its high-end and to the key elements. This process essentially is the process that financial services outsourcing providers continue to accumulate knowledge and experience, and a process of a service provider provides services to increase added value; it is also the process of financial outsourcing enterprise enhancing the competitiveness of the industry. Financial services outsourcing the upgrade process is the process from the primary stage, intermediate stage to the advanced stage, also a process of upgrading of the financial industry value chain.Second, we take the analytic hierarchy process to study quantitative empirical research of choice of financial services outsourcing providers.This paper uses 15 experts participants from financial institutions and outsourcing consulting agents to score the financial services outsourcing providers by 20 selected evaluation index. We take the analytic hierarchy process (AHP), construct analytic models for provider selection, and establish a hierarchy; we construct judgement matrix and calculate the layer elements combined weights and do the judgment. Finally by consistency through comprehensive sort, we ultimately choose the best provider from multiple service providers. This gives financial institution outsourcing great reference value.Third, after selecting provider of financial institutions, financial institutions face outsourcing risk management issues. This thesis does extensive and deep research of measurement of risk identification. In the section of financial services outsourcing risk factors metrics, we take 106 sample data for inspection, to study if the adaptability sample is desirable for factor analysis, and to give factor evaluation for financial outsourcing risk factors. By quantitative study of analyzing 28 variables, eight factors, we come to the science conclusion. In the section of financial services outsourcing risk identification and measurement, by inviting 10 industry experts, we conduct two rounds of quantitative evaluation, and list the preselected of 24 risk and filter through the risk matrix analysis. Financial services outsourcing risks is divided into five different levels. On this basis, depending on the sort order of Borda value, we take the fahp on financial services outsourcing risk metrics. The results of the study on the financial institution services outsourcing have certain guide value.To sum up, this article uses the theory and practice, qualitative and quantitative research methods, to study on financial services outsourcing and risk management system. To some extent, this work compensates for the present financial outsourcing risk management basic qualitative research. We study financial services outsourcing practice cases, taking China's financial institutions and providers for instance. Therefore, research has the significance of the practice for our financial services outsourcing.