Research Based On Government Regulation About System And Method Of Railway Passenger Transport Service Quality Comprehensive Evaluation

Due to the complexity and networking of railway passenger transport,the comprehensive evaluation of the service quality is extremely intricate.Railway passenger transport service quality comprehensive evaluation is a description for the judgment of railway passenger transport state in a certain period,and the judgment includes the analysis process,effects of supervision,and influence of the policies.The basic purpose of the comprehensive evaluation is to promote the sound development of railway passenger transport industry,and the system of the comprehensive evaluation must be effective,feasible,standardized,accurate,objective and fair.In this paper,the object is to study the railway passenger transport service quality,the purpose is to build comprehensive evaluation system and method.The study is beginning with the requirements and feasibility of comprehensive evaluation,and analyzes the basic theories,system,indicators,implementation program and exemplification analysis of comprehensive evaluation by modeling,the study is thorough layer by layer,and boosted from point to line and surface.The main contents of this paper:(1)Requirements analysis of railway passenger transport service quality comprehensive evaluation.This section starts with the key factors in the comprehensive evaluation,and social needs,goals' needs and business logic needs are included in this study.(2)Basic theories of railway passenger transport service quality comprehensive evaluation.This section starts with the object of the comprehensive evaluation,analyzing the basic theories,and the indicators weight calculation model is built.Also,the method of the comprehensive evaluation and the basic design is made in this section.(3)System of railway passenger transport service quality-comprehensive evaluation.Combined with the industrial development theory,the reference model is structured in this section,According to the purpose of the comprehensive evaluation,the framework of the comprehensive evaluation is proposed,involving transport conditions,market,outputs,economy,security,resources and environment,research and development,totally 7 parts.(4)Indicators of railway passenger transport service quality comprehensive evaluation.Based on the above framework of railway passenger transport service quality comprehensive evaluation,42 indicators corresponding to 7 parts of the framework are specified in this section,and three methods,proportion percentage,structure percentage and direct value,are proposed as assignment way.(5)Program of railway passenger transport service quality comprehensive evaluation.This section starts with the techniques of the comprehensive evaluation,and the function requirements,logical structure and architecture method are involved in study,above all,the program of railway passenger transport service quality comprehensive evaluation is determined in this section.Finally,the program of railway passenger transport service quality comprehensive evaluation is verified by the research of passenger satisfaction index,one of the 42 indicators,whose feasibility is well proved through the example.