Analyzing commercial flight crewmember perceptions' regarding airline security effectiveness, morale, and professionalism

Since the formation of the Transportation Security Administration (TSA) following the September 11, 2001 terrorist's attacks few studies involving commercial flight crewmember perceptions' of the organization's efficacy have been conducted, nor has there been any research into the effects on crewmember morale and professionalism resulting from their interactions with the TSA. This researcher surveyed 624 flight crewmembers, using a multiple-choice instrument to ascertain both their perceptions of TSA effectiveness involving an array of security issues, in addition to how crewmember interactions with the TSA may have affected their morale and professionalism. A 2-sample t-test measured the difference in the means of pilots and flight attendants regarding the study's scope, as did 2-way ANOVA and Tukey HSD comparisons, which factored in gender. The study found that crewmembers indicated some confidence in the areas of passenger and baggage screening and the Armed Pilot Program, with less confidence regarding ancillary personnel screening, airport perimeter security, and in both crewmember anti-terrorist training and human error issues. Statistical testing indicated varying differences in sample means concerning all study related issues. Finally, crewmembers indicated some effects on morale and professionalism, with a majority indicating a negative effect on both.