Assessing nonprofit directors' effectiveness and use of funding for homeless programs: A Puerto Rico case study

The purpose of the present evaluative case study, which utilizes both quantitative and qualitative data collected from a custom survey instrument, was to create a new body of knowledge expressly related to the effectiveness of nonprofit (NP) programs in Puerto Rico. Additionally, the study investigated the use of funding based upon McKinney-Vento Homeless Assistance Act (MVHAA) criteria and program directors' knowledge of the criteria. In order to achieve the purpose, research questions, developed specifically for the study, were addressed. Quantitatively, the constructs in the research were assessed for any possible associations, based on the following theories: (a) lack of MVHAA knowledge by NP program directors results in ineffective programs that do not offer services that comply with the purposes, goals and key performance indicators of the Act; and (b) lack of MVHAA knowledge by NP program directors results in the misuse of federal funds. Qualitatively, factors related to noncompliance from the perspectives of NP program directors were explored and remedies for the cause(s) of such noncompliance are offered. Thirty-eight of 45 NP program directors participated in the study. The analyses of the findings revealed that (a) 10 of the 38 programs, or 26%, had service outcomes that complied with the MVHAA; (b) 24% of the programs used funding appropriately; and (c) there is an association between MVHAA knowledge, program effectiveness, and appropriate use of funding. Ultimately, the findings can be used to promote public and organizational awareness of the MVHAA's objectives and goals, and may assist, through redirecting emphasis towards outcomes, in overcoming the identified barriers to eradicating homelessness, promoting societal development and progress, and transforming lives.