'We need a design team for that': A qualitative case study of the Baldrige process in a small town high school

In the era of educational reform, many models have been used to improve student learning. One characteristic found often in successful reform models was the change in culture of the school. Although no one model worked for everyone, choosing a model whose values and ideals closely matched the school culture was important. This ethnographic case study investigated the implementation of the Baldrige in Education Initiative as one high school developed building level improvement processes. Data were collected relating process development and group collaboration to provide evidence of culture change. The research found that over the six years bounded by this study, the organization used the Baldrige framework to develop its own processes for change and used those processes as an accepted method of operation. The staff also developed a collaborative culture through the use of small school improvement teams called Design Teams. The staff used these teams to implement their change process. The collaborative decision making through the Design Teams became the accepted method of making change represented a change in culture.