Relationship of Knowledge Management capabilities, intergroup contact, and intergroup bias among print news journalists

This study examines the relationship Knowledge Management Capabilities have with intergroup bias and intergroup contact in print news organizations that operate in the context of media convergence. Using quantitative data from print newsrooms in the US, it found that the development of Knowledge Management capabilities correlated with increased levels of intergroup contact between print and online journalists and print and print journalists. This relationship did not exists between print and broadcast journalists Higher levels of KM capabilities correlated with decreased levels of intergroup bias between print and both online and broadcast journalists. Intergroup contact also had a partially mediating effect in the reduction of intergroup bias between print and online journalists. These findings suggest that the implementation of a Knowledge Management strategy in print news organizations may have a positive impact on aspects of newsroom culture, namely intergroup bias and intergroup contact.