| Social network analysis (SNA) was used to discover expertise and connections between individuals and sources of expertise for an expanding business initiative within a large R&D government laboratory. The study employed an explanatory mixed methodology. Findings indicated technical discipline, project and organizational affiliation, proximity, and relationships established outside the project are primary determinants to select expert sources. The study concludes that SNA is an effective tool to characterize expertise and is especially useful for projects when individuals are not from the same organizational department. Additionally, follow on interviews with team members that allow explanation and validation of data are mandatory to ensure results are not misinterpreted. The study contributes to calls in literature for new practices to recognize knowledge and make it more visible. The study contributes to business management by providing a tool for managers to obtain quantitative data for retention and hiring, and development and deployment of employees. |
