| This study tested to see whether statistically significant relationships existed between frontline grocery employees' perceptions of their work environment, burnout, and their turnover intentions. The sample population consisted of 151 employees from a grocery chain in Western New York. The participants involved provided their perceptions using the Maslach Burnout Inventory General Survey, the Areas of Worklife Survey, fifth Edition, and the Kelloway, Barham, and Gottlieb (1999) Turnover Intentions Survey. The findings showed that cynicism was the key burnout dimension in turnover intentions. Values were the most critical area of the work environment regarding turnover intentions. The results of this study provided insights with respect to how the intentions of frontline grocery employees to leave their jobs relate to particular aspects of their work environment and burnout. The results may also provide areas to target for intervention to minimize the risk of frontline grocery employees leaving the industry. |
